IT management — our solutions

Professional consulting and projects implementing systems and processes in all areas of information technology and systems management. For example:

service delivery and management

Definition and implementation of management processes, roles, responsibilities, and interfaces for: infrastructure management — design, planning, deployment and operations; service delivery including management of service levels, finance, capacity, service continuity, and availability; and service support, managing a service desk, incidents, problems, configurations, changes, and releases.

information security and control

Identifying requirements taking into account legal frameworks, enforcing privacy and accountability; standards and control frameworks; business objectives, cost effectiveness, and architectural constraints. Solution definition covering policies and procedures for risk management, authentication, access control, data protection, and reporting. Implementation of systems, processes and procedures.

data warehousing and data mining

Requirements specification covers regulatory and policy compliance, historical data needs, data freshness and granularity. Business process analysis, factor and data analysis, and industry best practices, result in proper categorization and the definition of a data model and related metadata. Specification of the extract-transform-load processes forms the basis for selection and implementation of sustainable processes and systems.