project management glossary

total network

 Network plan, comprising all project activities.

total performance

 Is achieved when all work, including all deficiencies listed at the time of the substantial performance inspection is complete, accepted, and a certificate of total performance is issued by the supervising consultant.

total quality management (tqm)

 A strategic, integrated management system for customer satisfaction that guides all employees in every aspect of their work.

 The consistent integrated orchestration of the total complex of an organization's work processes and activities to achieve continuous improvement in the organization's processes and products.

 A common approach to implementing a quality improvement program within an organization.

 A broader, more ambitious system (philosophy) than Quality Management for identifying what the client really wants, defining the organization's mission, measuring throughout the whole process how well performance meets the required standards, and involving the total organization in the implementation of a deliberate policy of continuous improvement.